Q & A (FAQ)

RETURNS REPLACEMENT REFUNDS

1  What’s your return policy?

We have a 30 Day return, replacement, refund policy for all defective products, damaged and lost in transit, and a generous exchange and refund offering.  Please refer to the return, Replacement, and Refund Policy accessed in the Footer under POLICY LEGAL REFERENCE for conditions and more details.

2  Do you offer refunds?
Yes we do - for products you are not 100% satisfied with!  And we cover shipping costs to send the product back to us.  Please refer to the Return, Replacement, and Refund Policy accessed in the Footer under POLICY LEGAL REFERENCE for conditions and more details.

3  Can I exchange an item for a different size/color?
Absolutely!  And we will cover shipping costs.  Please refer to the Return, Replacement, and Refund Policy accessed in the Footer under POLICY LEGAL REFERENCE for conditions and more details.

4  How do I submit a claim if there is a problem with my order?

If you are not 100% satisfied with your purchase, you have 10 days from when you received your product to contact DreamBlueArt by email at:  mikart@dreamblueart.com and submit a claim.   Do not send any products to DreamBlueArt until after you submit a claim AND you receive a reply back with instructions on next steps. 

DELIVERY / SHIPPING

1  How long before I receive my order to my home/office?

It takes 2-7 days to process an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:  
North America : 3-​6 business days  
International: 5-15 business days 
So, best case overall time from order placement to delivery in North America is about 6-8 business days.
2  Where will my POD order ship from?

We work with high-quality reputable on-demand order fulfillment companies with facilities worldwide.  We coordinate the processing of orders we receive with our fulfillment partners . Unfortunately,  DreamBlueArt has no control over the location the product is made and shipped from.  

3  What do I need to know about ordering internationally?

Shipments outside of North America may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The Customer/end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

4  My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them. 

5  I'm worried about my delivered package being stolen if I am not able to receive it personally.

 Front door package theft can be an issue — ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be or have someone you trust will retrieve it!  DreamBlueArt is not responsible for lost or stolen orders if the courier company validates the package has been delivered.

 

6  How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at:  mikart@dreamblueart

7  I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us within 10 days at mikart@dreamblueart.com to make a claim - BEFORE sending your product back to us.   Please refer to the Return, Replacement, and Refund Policy accessed in the Footer under POLICY LEGAL REFERENCE for conditions and more details.

OTHER TOPICS

1  The prices of the clothing is a bit on the high side.

DreamBlueArt made the decision to work with only quality fulfillment companies which means superior products, reliable shipping, and an excellent return policy.   Our fulfillment company - Printful, has historically been rated globally as one of the highest quality direct-to-garment (DTG) production shops - as they do all the printing from their own fulfillment centers distributed around the world in eleven different locations - including 2 in the USA, 1 in Mexico, and 1 in Canada.  We believe all our products with original, unique art designs have value and therefore quality is our focus. 

 

 

2  What is causing the smell on some of my new products. 

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

3 There is a slight discoloration on my new product.  What should I do?

In the off-chance you notice some discoloration or off-white residue on your apparel, do not worry! These are not stains and will usually wash off after the first wash cycle. The Dreamblueart apparel is created with the latest in garment printing technology.
If you receive a product with a mark as describe above, please notify us immediately at mikart@dreamblueart.com along with detailed photographs showing the discoloration BEFORE washing your garment.  We will confer with our fulfillment partner and respond back to you immediately with next steps - which could be special instructions about washing, or we will offer an exchange.  
In addition, the inks used in the POD process are water-based and eco-friendly.

 

4  Why are there no sales tax charges on my order?

During the weeks of our Grand Opening of the DreamBlueArt store, we will be covering all GST, sales tax and VAT.   
5  Why do some same products, like hoodies for example, have different prices?
The final pricing depends of the quality of the product.  For example, the fabric weight, blend, durability, and style all come into play.  Please read the product description to get a better sense of the quality.      Also, some products have a printed design on more than one place on the garment.   For example there could be prints on the sleeve or on the back of the garment.  Finally, products that have embroidery designs are priced slightly higher.