Returns, Exchanges & Refunds

DreamBlueArt is committed to providing you with a great shopping experience – from the moment you land on the website extending to the enjoyment of your purchase … for months and years to come.

1.   30-Day Return Policy Overview

We offer a 30-day return policy. If rare case it happens, please read and make sure you understand the process in the Quick Guide -  Claim Process below so we can work together to do everything possible to investigate the situation and find a mutually fair solution as quickly as possible.

More details are provided below in subsequent sections of this policy. 

 

  QUICK GUIDE   The 30-Day Return Policy - Claim Process

  1. If you are not 100% satisfied with your purchase, you have 10 days from when you received your product to contact DreamBlueArt by email at: mikart@dreamblueart.com and submit a claim. Don’t wait for the last minute – do as soon as possible to avoid missing deadlines!
  2. Include the following with your claim:
    1. All your contact information – mobile no. will facilitate quick communication (text)
    2. A detailed description / explanation of the issue
    3. Photographs that indicate the problem or issue
    4. Attachments (copies) of your receipt or proof-of purchase
    5. The words “ RETURN/REFUND” or “RETURN/EXCHANGE in the subject line of your email to DreamBlueArt.
  3. DO NOT SEND ANY MERCHANDISE TO DREAMBLUEART OR IT’S FULFILLMENT PARTNER AT THIS POINT.
  4. IMPORTANT: Claims received after the 10-day claim period will not be eligible for exchange/refund/credit. We require as much time as possible to coordinate with our fulfillment partner.
  5. Upon receipt of your claim, DreamBlueArt and our fulfillment partner will immediately assess all the circumstances around your claim and get back to you within 48 hours confirming the approved “Course of Action”.
  6. When you receive the response from DreamBlueArt regarding you claim, carefully follow the instructions, including where to send the returned product. Depending on the circumstances, we will send you a prepaid return shipping label with our response.
  7. IMPORTANT: To be eligible for a refund/credit/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.   
  8. Your returned item must be postmarked to the location we advise you no later than 30 days after the product was delivered to your address. Once your product been received, we will begin the refund/credit/exchange process.  
  9. IMPORTANT: If the items sent back to our fulfillment partner or DreamBlueArt are a) postmarked after 30 days or b) shipped as ‘returned items’ prior to submitting a claim to DreamBlueArt, the refund/exchange will be refused.  REMINDER: Do not return the product until you have submitted your claim to DreamBlueArt and received approval with instructions on how to proceed with your claim.  
  1. For reference, product returns directed to DreamBlueArt can be sent to the following address: 63 Pink Road, Cantley QC J8V 2Z1, Canada.   
  2. We will advise you of the product return address of the appropriate fulfillment partner in our response to you after we receive you claim.

 2.   Returns / Replacements / Refunds / Exchanges ELIGIBILITY

TABLE R3X  below outlines various issues that warrant a claim, and the corresponding approved Course-of-Action are offered by DreamBlueArt.  More details are provided below in subsequent sections of this policy. 

    TABLE R3X

 

         DREAMBLUEART (DBA.COM)                 APPROVED COURSE OF ACTION 

 

CLAIM DESCRIPTION 

SHIPPING FEES - CUSTOMER   PRODUCT RETURN

 DBA.COM

 RESPONSE

  SHIPPING FEES -  PRODUCT TO CUSTOMER   

CONDITIONS / NOTES  

– see Section 3 of the Policy for more details

R.1  Misprinted Items

No Charge

N/C Replacement

No Charge

 

R.2  Defective Items

No Charge

N/C Replacement

No Charge

 

R.3  Damaged Items

No Charge

N/C Replacement

No Charge

 

R.4  Damaged during Transit

No Charge

N/C Replacement

No Charge

 

R.5  Wrong Address - RTS

n/a

N/C Reshipped

No Charge

Conditions apply

R.6  Lost in Transit/Mail

n/a

N/C Replacement

No Charge

Conditions apply

R.7  Unclaimed  R.T.S

n/a

N/C Reshipped

Charged  

Conditions apply

R.8  Exchange - new color/size

No Charge

N/C Replacement

No Charge

Conditions apply

R.9  Return product

No Charge

Refund / Credit

n/a

Conditions apply

R.10 Gift Cards  / Sale Items

n/a

None

n/a

Do not accept return

 

Definitions:

N/C – no charge to Customer    

n/a – this section is ‘not applicable’ to the claim

R.T.S – Return to Sender (I.E. fulfillment company)

‘No Charge’ – no charge to Customer upon approval of the claim

‘Charged’ – the Customer is charged for this activity

‘Conditions apply’ – if after a review and general inspection of a returned product by DreamBlueArt and its fulfillment partner, the claim meets the refund requirements specified in this policy, we will gladly proceed with the course-of-action as identified.  However, DreamBlueart reserves the right to adjust the course of action if the refund requirements are not met by the Customer. 

 

3.  Returns / Replacements / Refunds / Exchanges Conditions

The following subsections cover the ‘Claim Items’ listed in Table R3X.

R1 | R2 | R3 | R4     Defective and Damaged

Please inspect your order upon reception and check to see if the item is defective or damaged so that we can evaluate the issue and make it right as quickly as possible.

If you are not 100% satisfied with your purchase, you have 10 days from when you received your product to contact DreamBlueArt by email at: mikart@dreamblueart.com and submit a claim.   Don’t wait for the last minute – do as soon as possible to avoid missing deadlines!

Include the following with your claim:

  1. All your contact information – mobile no. will facilitate quick communication (text)
  2. A detailed description / explanation of the issue
  3. Photographs that indicate the problem or issue
  4. Attachments (copies) of your receipt or proof-of purchase
  5. The words “ RETURN/REFUND” or “RETURN/EXCHANGE in the subject line of your email to DreamBlueArt.

Refer to the QUICK GUIDE - The 30-Day Return Policy - Claim Process in Section for more instructions on how the claim works and what you need to do and be aware of.

 

R5    Wrong Address

Please contact DreamBlueArt by email at: mikart@dreamblueart.com immediately if you believe you used an incorrect ship-to address when you placed your order so that we can evaluate the issue and make it right as quickly as possible so that we can notify our fulfillment company to hold your package for ‘reshipping’ with the corrected ship-to address.

If your address on the shipment is considered insufficient by the courier, the shipment will be returned to the fulfillment company. DreamBlueArt will cover reshipment costs once we have confirmed an updated address with you (if and as applicable) – one time only.

NOTE:  DreamBlueArt will cover reshipment costs one time per customer for all purchases and shipments.   You will be responsible for all reshipping costs for any subsequent shipment address errors, including shipments to other addresses.

 

R6   Lost in Transit

Please contact DreamBlueArt by email at: mikart@dreamblueart.com immediately if you have not received your package more than 7 days after the estimated shipment arrival date so that we can evaluate the issue and make it right as quickly as possible.   For packages lost in transit, all claims must have a course of action established no later than 30 days after the estimated delivery date.

 If you are suspecting your shipment is lost in transit,  before you submit a claim confirm that the shipping address was correct, check around your house or lobby where the delivery was to be made, and inquire if neighbors or friends may have picked it up.   It would also be good to get in touch with the shipping carrier to try locating the lost order.

Keep in mind that ‘if’ tracking information states and verifies your order was delivered - even though you claim it did not arrive, DreamBlueArt won't take responsibility and reship that order.  In that case, any replacements and shipping would have to be at your expense.

If the shipment has been deemed to be lost in transit, DreamBlueArt will replace the order at no charge to you.

 

R7   Unclaimed / R.T.S.  (Returned to Sender)

There are a few reasons an order can be 'returned to sender'.  In the case of POD fulfillments, our fulfillment partner’s address is the return-to address.   Most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the receiver.

If a shipment is returned to our fulfillment partner, DreamBlueArt will be notified immediately to arrive at a course-of-action.  We will then contact you with options and discuss how you would like to proceed.  If the reason for the return was an incorrect address, we will process in accordance with Item R5 above.   DreamBlueArt will not cover re-shipping charges for orders that have been unclaimed at customs, returned by you – the customer, or if you had an incorrect shipping address on your order for a second or more occurrence (refer to Item R5).

 

R8    Change of Mind on Size and Color for Exchange

If you are not 100% satisfied with your purchase, you have 10 days from when you received your product to contact DreamBlueArt by email at: mikart@dreamblueart.com and submit a claim.   Don’t wait for the last minute – do as soon as possible to avoid missing deadlines!

Include the following with your claim:

  1. All your contact information – mobile no. will facilitate quick communication (text)
  2. A detailed description / explanation of the issue
  3. Photographs that indicate the problem or issue
  4. Attachments (copies) of your receipt or proof-of purchase
  5. The words “ RETURN/REFUND” or “RETURN/EXCHANGE in the subject line of your email to DreamBlueArt.

Refer to the QUICK GUIDE - The 30-Day Return Policy - Claim Process in Section 1 for more instructions on how the process works and what you need to do and be aware of.

DreamBlueArt is committed to doing whatever we can to make your shopping experience a positive one and will honor your decision to exchange a product because the size and/or the color doesn’t appeal to your tastes.   We will cover all exchange costs associated with your claim – which includes the shipment of the original product to us, exchange of the same product to a different size and/or color and shipping  the new product to the same address.  

We will cover all abovementioned exchange costs only one time for a particular product from the DreamBlueArt.com store.  In other words, you cannot claim an exchange for a specific product more than once.    It is for that reason we ask you to follow the measurement/fit guides included and reach out to us with any questions prior to making your purchase.

The fastest way to ensure you get what you want is to return the item you have after you have submitted your claim and received a response from DreamBlueArt.   After the return is accepted by DreamBlueArt, and you receive your refund or store credit, make a separate purchase for the new item.

 

R9  Wish to Return for Refund/Credit

If you are not 100% satisfied with your purchase, you have 10 days from when you received your product to contact DreamBlueArt by email at: mikart@dreamblueart.com and submit a claim.   Don’t wait for the last minute – do as soon as possible to avoid missing deadlines!

Include the following with your claim:

  1. All your contact information – mobile no. will facilitate quick communication (text)
  2. A detailed description / explanation of the issue
  3. Photographs that indicate the problem or issue
  4. Attachments (copies) of your receipt or proof-of purchase
  5. The words “ RETURN/REFUND” or “RETURN/EXCHANGE in the subject line of your email to DreamBlueArt.

Refer to the QUICK GUIDE - The 30-Day Return Policy - Claim Process in Section 1 for more instructions on how the claim works and what you need to do and be aware of.

DreamBlueArt is committed to doing whatever we can to make your shopping experience a positive one and will honor your decision to return a product because the product doesn’t appeal to your tastes.   We will cover the shipment of the original product to us.  Once we receive the returned product as per our instructions, we will begin the refund process.

The first time you return a product to us, we will honor a request for a refund.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at mikart@dreamblueart.com.

Subsequent returns for the same product in the current calendar year will be honored by issuing you a DreamBlueArt Store Credit.  

 

4.  Gift Card  /  Sale Items

Unfortunately, we cannot accept returns on store credits, sale items, or gift cards.

 

5.   EXCEPTIONS / NON-RETURNABLE ITEMS 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us at mikart@dreamblueart.com  if you have questions or concerns about your specific item.